All return labels generated through our return portal include full tracking. The tracking options for your return package depend on the carrier used in your country, as our return solutions vary from country to country. The carrier you need to use for your return will always be clearly stated when you create your return in our return portal.
Returns with our return label:
Since all our return labels come with tracking, your shipment will have a unique parcel or tracking number. You can use this number to track the package directly on the carrier's own website (such as Bring, Hermes, DHL, DHL Express, Mondial Relay, or UPS). You will typically receive a receipt with the tracking number when you drop off the package at the service point.
Returns with your own label:
If you have chosen to purchase your own return label instead of using ours, you can track the package via the website of the carrier you have chosen.
Confirmation & Processing Time:
There is no need to worry—regardless of the return method, we will automatically send you an email confirmation as soon as we have received and registered your return package. We process all return packages within 2 business days after they arrive at our warehouse.