If you would like a different color, size, or model, you can use our return portal to exchange completely free of charge. If you would like a refund for all or part of your order, we will deduct DKK 35 for the return label.
Follow the steps below to exchange:
- Go to the return portal and enter your order number and email. The order number must be entered as PJ00000. It will show an error if you include any spaces.
Find your return portal:
🇩🇰 Danmark
🇳🇴 Norge
🇸🇪 Sverige
🇩🇪 Deutschland
🇬🇧 United Kingdom
🇳🇱 Netherlands
🇧🇪 Belgium
🇫🇮 Finland
🇦🇹 Austria
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia
🏳️🌈 All other countries - Select the items you want to exchange/return.
- Choose either “Exchange for a new size” or “New item/Return”.
- Search for and select the items you want to exchange/return.
- Choose which type of label you would like to receive.
- A return label will then be sent to your email from support@perfectjeans.com.
- The packing slip you received with your package must be placed inside the return package. The return label must be placed on the outside of the package.
Don’t have a printer?
If you don’t have a printer, you can read how to use the return label here:
https://perfectjeans.zendesk.com/hc/da/articles/9562595687837-Kan-jeg-bruge-returlablen-uden-en-printer-
Important: If you choose to send the return yourself, unfortunately we are unable to collect packages sent to a parcel shop or collection point. The return package must be sent directly to our address and delivered to the door by the carrier.
Return address:
Name: Perfect Jeans
Address: Prinsessens Kvartér 13
Postal Code: 7000
City: Fredericia
Country: Denmark