If you encounter any challenges when trying to use our return label, or if it is not working as expected, please do not worry.
What you should do:
If your return label is refused or you run into any technical issues when trying to drop off your package, please contact our customer service team immediately at support@perfectjeans.com. We are always ready to help you investigate the issue, generate a new label, or find an alternative solution for your return.
Important Note for Non-EU Returns:
If you are returning your package from a country outside the European Union (EU), please note that you are required to fill out and attach a CN22 or CN23 customs declaration form to the outside of your package. This is essential for customs clearance and to ensure your return reaches our warehouse safely.
