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  1. Perfect Jeans
  2. FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Returns and exchanges

  • How do I exchange or return an item?
  • What is the cost of a return?
  • How long do I have to return an item?
  • Information about our return label
  • Can I use the return label without a printer?
  • Which postal service should I use when returning?
See all 13 articles

Products

  • Get to know our unique colors and materials
  • Where can I find the size guide?
  • Do I have the right size?
  • I have many curves. How do I choose my size?
  • When are the sold out items back in stock?
  • When will you get new colors or styles?
See all 11 articles

Shipping

  • What is your shipping time?
  • What delivery options do I have?
  • Is it possible to have your package delivered in the weekend?
  • Which countries do you ship to?

Ordering

  • How do I use my gift card?
  • How do I use my store credit?
  • Will I have to pay customs or additional fees when I receive my order?
  • Can I get the quantity discount by placing more orders?
  • Can I order a sold out size?
  • How do I get notified when my size is back in stock?
See all 17 articles

Other

  • How do I unsubscribe from your newsletter or message?
  • I have no printer for the return label. How do I do it?
  • Washing instructions
  • Do you have different styles of jeans?
  • I have not received my order confirmation. What do I do?
  • I entered a wrong email. What do I do?
See all 10 articles
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