The button on our jeans is designed with a smart, built-in swivel function, making it highly flexible and allowing it to rotate all the way around. It is designed this way because a traditional button without a swivel function is more prone to snapping or breaking; a flexible button is exposed to much less resistance as it moves freely with the body's movements. Therefore, you should not worry at all that something is wrong with your button just because it can rotate and move – this is completely intentional and a key part of the pants' high durability.
Are you experiencing a different issue with your button or product? If your button has fallen off completely, or if you are experiencing any other defects with your jeans, we would love to help you find a solution. In that case, please file an official claim directly through our return portal. Remember to upload a clear picture of the issue along with a brief description, so our claims department can process your case as quickly as possible.
You can find the return portal here.