If you wish to return your order, either for exchange or refund, you must do so through our return portal. Returns for an exchange are free. There is a return fee of 10 € to use the return label if you want a refund*. You can exchange for free by clicking here.
Note: Please remember to write any comments in the comment field in the return portal, as handwritten notes unfortunately will not be read.
Follow the steps below to return:
1. Enter the return portal. Enter your order number and email. The order number must be entered as PJ00000. It will report errors if you use intervals.
International - Return Portal - For customers not in Denmark - Click here
Denmark - Return portal - For customers in Denmark - Click here
2. Select the items you want to return.
3. Select what you want to happen from the drop-down menu. For a refund, select “Refund - Price €10”.
4. Insert your comment and choose your return method “Refund - Price €10”. You pay 10 EUR per used label and not per product returned.
Then press “Continue”.
5. Select the return label available and enter the button “Get label”
After this, a return slip and a return label will be sent to your email from the sender support@perfectjeans.dk.
The return slip (page 1) states what you want to return. The return slip must be inside the package. The return label (page 2) must be on the outside of the package.
* If your country is not on the list below, we cannot offer the use of our return label.
Here is a list of our partners, which you can hand your package to when using our return label from our return portal:
Austria - Osterreichische Post - https://www.post.at
Belgium - Bpost - https://www.bpost.be
Croatia - Hrvatska Posta - https://www.posta.hr
Czech Republic - Ceska Posta - https://www.ceskaposta.cz
Estonia - Omniva - https://www.omniva.ee
Faroe Islands - Posta -https://www.posta.fo
Finland - Posti - https://www.posti.fi
France - La Poste -https://www.laposte.fr
Germany - Deutsche Post - https://www.deutschepost.de
Greece - Elta - https://www.elta.gr
Greenland - Telepost - https://telepost.gl
Hungary - Magyar Posta - https://www.posta.hu
Iceland - Islandspostur - https://www.postur.is
Ireland - An Post - https://www.anpost.com
Italy - Poste Italiane - https://www.poste.it
Latvia - Latvijas Pasts - https://www.pasts.lv
Lithuania - Lietuvos Pastas - https://www.post.lt
Luxembourg Post Luxembourg - https://www.post.lu
The Netherlands - PostNL - https://www.postnl.nl
Norway - Posten - https://www.posten.no
Poland - Poczta Polska - https://www.poczta-polska.pl
Portugal - CTT - https://www.ctt.pt
Slovenia - Posta Slovenije - https://en.posta.si
Spain - Correos - https://www.correos.es
Sweden - PostNord Sverige - https://www.postnord.se
Switzerland - Swiss Post - https://www.post.ch
United Kingdom - Royal Mail - https://www.royalmail.com
The package may weigh up to 2 kg. If it weighs over 2 kg then we do not support a return label to either exchange or refunds - then you will have to purchase a label yourself.
If your country is not on the list or the package weighs over 2 kg then we do not support a return label. If you wish to return a package to us when you are not on the list then you should send the package to us yourself. Please put a note in the package with your name and order number so we know who the package belongs to, when we process your return.
The package should be delivered to our address:
Name: Perfect Jeans
Address: Prinsessens Kvartér 13
Zipcode: 7000
City: Fredericia
Country: Denmark
Please be aware that the return label is not tracked or insured, so it is on your own cost if it gets lost. We will always recommend that you purchase a label from your local freight currier that is tracked and insured.